If things change, talk to us early (don’t go quiet)

Hi

Life doesn’t always go to plan. Shifts get cut. Bills clash. Stuff happens.

If you ever feel like you might struggle to repay on time:

• Don’t ignore it.

• Don’t wait until you’re already overdue.

• Do reach out early through the app or email.

We can’t promise to say yes to every request, but we can:

• Talk through what’s going on

• Explain your options

• Try to find a way that reduces harm for you and the community

Going quiet helps no one. Talking early shows respect and maturity – and that’s exactly the kind of member this community needs.

👉 Next step:
Save our support contact from inside the app so you know where to reach us if you ever need to.

[Find support in the app]