Troubleshooting PayTo Repayments
PayTo is a convenient and secure method for repaying your Brolly loan. However, like any bank-linked service, users may occasionally encounter issues. This document provides guidance on how to resolve common problems related to PayTo, including failed payments, missing approvals, and bank errors.
Common PayTo Issues and Solutions
Problem 1: I Tapped “Refill” but Nothing Happened
Why it happens: Your bank may not have processed the PayTo agreement request yet.
What to do:
Wait a few minutes and check your banking app or internet banking.
Look under “PayTo agreements,” “Scheduled payments,” or similar sections.
If nothing appears, please message us — we will resend the request.
Problem 2: My PayTo Request Was Declined or Cancelled
Why it happens:
You may have declined it in your bank app.
The bank may have auto-rejected the request due to insufficient funds or account rules.
What to do:
Try again by tapping “Refill” in your wallet.
Ensure your linked bank account is active and can receive PayTo requests.
If the issue continues, consider switching to a different bank account in the app.
Problem 3: I Have Funds but the Repayment Failed
Why it happens:
Your PayTo agreement may have expired.
Your bank may not support real-time PayTo pull at that moment.
What to do:
Tap “Refill” again — we will regenerate the PayTo agreement.
Ensure your account isn’t paused, restricted, or low on funds.
If necessary, contact your bank to ensure PayTo is enabled.
Problem 4: I Changed Banks — How Do I Update PayTo?
What to do:
Go to your Wallet and select Bank settings.
Add your new bank account.
Tap “Refill” to trigger a new PayTo agreement with the updated account.
Still Stuck?
If you are still experiencing issues, please chat with us in-app. Our team can check your PayTo status and guide you step-by-step based on your bank.