How to Approve a PayTo Agreement in the ING App
This document provides a step-by-step guide for ING customers on how to securely and instantly approve their PayTo agreements to repay Brolly loans. Follow the instructions below to ensure a smooth approval process.
Approving PayTo in the ING App
When you tap “Refill” in the Brolly app, a PayTo agreement is created and sent to your ING account. To approve this agreement, please follow these steps:
Steps to Approve the Agreement
Open the ING app on your device.
Tap the menu icon (≡) located in the top corner of the app.
Select “PayTo agreements” or navigate to the “Authorisations” section.
Locate the pending agreement from Brolly or Stash Me PTY LTD.
Tap to approve the agreement.
Once approved, your repayment will be processed immediately.
Troubleshooting: Can’t Find the Agreement?
If you are unable to locate the PayTo agreement, consider the following steps:
Wait a few minutes, as ING may take a moment to display new requests.
Ensure that your linked ING account is active.
If the agreement does not appear, tap “Refill” again in the Brolly app.
If you still encounter issues, please reach out to ING support or contact us directly for assistance.