Troubleshooting PayTo Repayments

Having issues with PayTo? Here’s how to resolve failed payments, missing approvals, or bank errors.

PayTo is a fast and secure way to repay your Brolly loan — but like any bank-linked service, issues can happen.

Here’s how to troubleshoot the most common PayTo problems.

Why it happens:

Your bank may not have processed the PayTo agreement request yet.

What to do:

• Wait a few minutes and check your banking app (or internet banking)

• Look under “PayTo agreements,” “Scheduled payments,” or similar

• If still nothing appears, message us — we’ll resend the request

Why it happens:

• You declined it in your bank app

• The bank auto-rejected due to insufficient funds or account rules

What to do:

• Try again by tapping “Refill” in your wallet

• Ensure your linked bank account is active and can receive PayTo requests

• If issue continues, switch to a different bank account in the app

Why it happens:

• Your PayTo agreement may have expired

• Your bank may not support real-time PayTo pull at that moment

What to do:

• Tap “Refill” again — we’ll regenerate the PayTo agreement

• Make sure your account isn’t paused, restricted, or low on funds

• If needed, contact your bank to ensure PayTo is enabled

• Go to your Wallet → Bank settings

• Add your new bank account

• Tap “Refill” to trigger a new PayTo agreement with the updated account

Chat with us in-app. Our team can check your PayTo status and guide you step-by-step based on your bank.